Are you a Hat Shop?
No, I don't carry stock. 
I hand-make every design myself here at my home-based studio. Every headpiece is unique & made bespoke to individual clients' requirements. 
What are your opening hours?
I offer one-to-one consultations by appointment only. 
I currently work a second part-time job, so my hours are flexible. Please message me via the CONTACT page to check availability & arrange an appointment:
How much are your hats?
I wish I could provide a price list, but this just isn’t possible, due to the unlimited design & material options!
Bespoke designs start from £150 & retrims starting from £50.
Designs can be adjusted to fit within your budget.
​How much time do you need to make a bespoke headpiece?
I generally ask for a minimum of 4 weeks for a custom order, but I will endeavour to assist you if time is short. 
​What do I need to bring to my first appointment?
Every part of your outfit, including your shoes, bag & jewellery. This might just spark some inspiration for the design.

​How long will my consultation take?
As long as you need! There is no rush or pressure to make any decisions if you feel at all unsure. 

Do I need to leave anything with you?
Yes please, that way I can guarantee a colour-match. Everything is covered & hung-up / bagged / boxed-up  & labeled to keep it safe & clean whilst being stored here.
Can I bring a friend along to my appointment?
​Yes, of course! If we can keep numbers down to 2 or 3 people, as space is limited but yes, it can be handy to have a trusted second opinion. 
Can you use my fabric / beads / off-cuts in the design?
Yes, yes & yes! I love to include details like these. It helps create that coordinated look I strive to achieve in all of my designs.
What do I do if I'm not 100% happy with my finished bespoke headwear?
​Contact me immediately! I endeavour to complete your order in plenty of time, to allow you to wear it at home BEFORE the big day, to make sure you are happy with how it sits & feels. 
Should there be ANY problem, let me know ASAP & I will see what I can do to help. ​
Do I get to try it on / see my hat whilst it's being made? 
I send regular updates on the progress of your hat, plus any alterations or changes in cost.
I've found that an unfinished hat can look rather underwhelming, so I would rather have a big 'WOW' reveal, once I've deemed it to be finished.
​You still have the opportunity to make any changes, if you so wish.
Does my HARROGATE HATTER hat come in a box?
Typically, yes. Hats are best transported & carefully stored in boxes, with plenty of tissue paper. 
Do you sell hat boxes?
Yes, I do. Message me & I can send you dimensions & prices. 
Do you create collections? 
I don't create collections, as I find clients feel restricted to choosing from this limited seasonal line.
I design & make whatever it is you & your outfit might require...  the millinery world is your oyster! 
Do you alter / retrim pre-worn or shop-bought hats?
Yes! If you are short on time or are looking for a more affordable option, this is an excellent alternative.
Pop me a message via the CONTACT page & I'll see what I can do for you. ​
How long have you been making hats?
I get asked this one a lot - As long as I can remember, is the honest answer! 
Since a young age, I've made daisy-chain crowns & ivy wreaths, then fabric bucket hats on my grandmother's sewing machine & my first job in a hat shop in Oxford at the age of 16.
Do you hire hats out?
No, not currently. I am considering it in the future, so watch this space! 
Hats really don't suit me.
Hats come in SO many shapes & sizes, there really is a hat for EVERYONE!
Confidence is the key when it comes to hat-wearing. 
With over 30 years of experience, I am more than happy to assist & advise when it comes to choosing the right shape, style & size to suit you.
Do you make men's hats too?
I have made a few styles for men over the years.
​Pop me a message & I'll see if I can help.